Customer Support Troubleshooting and assistance

If you're having a problem with a product you have bought from us then please review the resources below so we can try and help fix it.

Not sure how to do something with one of our applications or think you have found a bug? Please visit the discussion forum and check whether your question has already been answered or else feel free to sign up and join the discussion.

All ThinkMac Mac applications require a license file in order to be unlocked from demo mode. These licenses are delivered by email after you complete a purchase via PayPal or Google Checkout. Please note that if you have paid by eCheque you may have to wait a few days for your license - eCheques do not clear immediatly like a creditcard payment.

iPhone applications are delivered as full versions when you purchase in the App Store or iTunes. They do not require a license file. Backing up the applications you buy on the App Store is your responsibility - we can not offer you a redownload if you lose your copy.

If you can't find an answer to your problem on this page or the discussion forum you can contact us directly using the support contact form here.